Shipping & Delivery Time Estimates
Customers should plan on their order taking 2 to 4 weeks for Express Mail Shipping just to be safe.
Where is Joshua Tree Depot?
Joshua Tree Depot has its administrative offices in the United States, and all orders are shipped worldwide from its fulfillment centers located in Asia.
Joshua Tree Depot's Detailed Shipping Policies
Free worldwide shipping for all orders $45 and over.
All orders are shipped using premium insured shipping: orders are tracked and insured against loss.
All orders to the United States are shipped using EMS (Express Mail Shipping) via the United States Post Office. Delivery time from order submittal is typically 15 to 20 days.
All orders to other countries that can be shipped using EMS will be shipped in that manner via the receiving countries postal service.
All orders to other countries are shipped using non-EMS, and delivery time from order submittal is typically 20 to 40 days.
For a high demand item, delivery time can be extended and is noted in product description.
Joshua Tree Depot does not guarantee delivery times.
Orders can be tracked by clicking Track Order.
A tracking number will be provided when the order ships. However, it can take from 5 to 20 days to track correctly.
Tracking information is minimal while your order is in the country of departure (Singapore, Hong Kong, China, etc.).
Tracking information is only fully provided once you order is in the destination country. This tracking information is provided by that countries mail carrier. For example, in the United States it’s the USPS; in the United Kingdom, it’s the Royal Mail; in Canada, it’s Canada Post; in Australia, it’s Australia Mail; etc.
Failure to Track
For all EMS (Express Mail Surface) orders that fail to track, after 20 days you may choose a replacement order or a full refund.
For all non-EMS orders that fail to track, after 40 days you may choose a replacement order or a full refund.
International Shipping Restrictions
Currently, we do not ship to the following countries:
- Faroe Islands
- Cayman Islands
- US Virgin Islands
- Northern Mariana Islands
- The British Virgin Islands
- The Turks and Caicos Islands
- Solomon Islands
- Falkland Islands
- Marshall Islands
- Bouvet Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cook Islands
- Heard Island and McDonald Islands
- Norfolk Island
- Sint Maarten
- South Georgia and the South Sandwich Islands
- The United Arab Emirates
- Canary Islands
- Saudi Arabia
- South Africa
Taxes, Duties and Other Fees
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient. For further details of charges, please contact your local customs office.
You are responsible for checking any local regulations regarding restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you check out.
If you have any questions Contact Us.