Shipping & Delivery Time Estimates

Estimated Delivery Time

Estimated Delivery Time = Fulfillment Time + Shipping Time

Fulfillment time is the time taken to process your order and for the warehouse/supplier to ship your order. This can be anywhere from 1 to 8 business days- it depends on the item.

Shipping time is the time taken by the carrier to deliver the item.

 

Shipping Time

Business Days

The United States

5 to 24

Everywhere Else

8 to 30

 

All delivery times are estimates and Joshua Tree Depot does not guarantee any delivery dates.

Joshua Tree Depot does guarantee that if a package is not received a replacement or a full refund will be offered.

Order Tracking

A tracking number will be provided when the order ships. However, it can take up to 7 business days to track correctly.

Orders can be tracked here or at Trackmore.

Shipping Solutions.

Shipping solution with tracking and delivery confirmation are always preferred.

USA orders use ePacket delivery from Hong Kong and China. ePacket delivery is an agreement between the US Postal Service Hong Kong Post.

Recently, ePacket delivery has been extended to many other countries and will be used when available.

Everywhere else orders use standard mail, and generally, the carrier does not provide tracking information.

Premium Insured Shipping

Where ever possible premium insured shipping is offered:

  • If a package is lost a replacement or a full refund is offered.
  • If a package is damaged a replacement or a full refund is offered.

 International Shipping Restrictions

Currently, we do not ship to the following countries:

  • Faroe Islands
  • Cayman Islands
  • US Virgin Islands
  • Northern Mariana Islands
  • The British Virgin Islands
  • The Turks and Caicos Islands
  • Solomon Islands
  • Falkland Islands
  • Marshall Islands
  • Reunion
  • Bouvet Islands
  • Christmas Islands
  • Cocos (Keeling) Islands
  • Cook Islands
  • Heard Island and McDonald Islands
  • Norfolk Island
  • Sint Maarten
  • South Georgia and the South Sandwich Islands
  • The United Arab Emirates
  • Israel
  • Iraq
  • Canary Islands
  • Saudi Arabia
  • South Africa

Taxes, Duties and Other Fees

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient. For further details of charges, please contact your local customs office.

Restricted Items

You are responsible for checking any local regulations regarding restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Transaction Fees

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout.